Qualfon

Cebu, Philippines – June 20, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, donated 1,176 new notebooks, pencils, and crayons to 168 children on their first day of school at two public elementary schools in Cebu, Philippines. The donation was part of GMA Network’s back-to-school assistance program. A team of Qualfon employee volunteers hand delivered the notebooks and bow-adorned supplies to the students at Camp Lapulapu and Lahug Elementary Schools.

Most of the students who received the supplies were in grade level 1, but others in grade levels 2 through 6 also received supplies. The recipients were “early birds,” who arrived early to school.

This donation is just one recent initiative to provide opportunities for children in need in Cebu. Each month, two Qualfon employees volunteer to read to indigent children as part of the Read Aloud program at the Cebu Public Library.

“Qualfon is defined by our mission, values, and dedication to being the best BPO and making people’s lives better,” said Joslyn Canon, Call Center Manager for Qualfon Cebu. “Qualfon has been operating in Cebu since 2006 and continues to invest in the community and to support our people. They are part of us, and we are part of them. From early education to sponsoring local sports teams and creating summer camp classes for students, Qualfon wants to invest in and develop the young people of Cebu.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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Cebu, Philippines – June 25, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, will expand its proactive chat sales services in Cebu with its existing e-commerce technology client.

Since 2010, Qualfon has been providing online chat sales services for a technology client, who specializes in website analysis and services to optimize online sales conversions for several recognizable brands. Qualfon’s chat sales professionals are offered as part of the technology client’s suite of online services. Recently, Qualfon’s technology client added another major telecommunications account, and as a result, Qualfon will provide online chat services to the customers of this new account.

Qualfon partnered with the e-commerce technology company to help it expand its website analytics solutions with live chat services. The technology company’s website analytics engine offers real-time behavioral targeting intelligence. These analytical tools identify website visitors who have the highest propensity to buy, but acting on this insight can be a challenge for its clients. Thus, the technology company partners with Qualfon to offer end-to-end solution packages that include website analytics as well as outsourced sales professionals to help clients proactively engage website visitors and increase sales.

Qualfon is recognizing continued business growth from this partnership, and it is leveraging these new opportunities to expand its multichannel and revenue generation services. Beginning in early July, Qualfon Cebu will increase its chat sales services to help one of the largest telecommunications companies reduce website abandonment and increase revenue.

“We are very proud to be both a strategic and valued partner for our cutting-edge client,” said John Yanez, Executive Vice President of Qualfon. “It’s an exciting time at Qualfon. Because of our commitment to excellence, we’re growing clients, deepening relationships, and helping companies execute on some of the most progressive and advanced website intelligence available today. We’re confident that these relationships will be mutually beneficial and empower our new telecommunications client to engage high-value prospects at the right moment, through the right communication channel, using the right talent—Qualfon’s engaged team.”

About Qualfon

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Cebu, Philippines – June 27, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, celebrated its 7th anniversary in Cebu with a Zumbathon and festivities stretching for the entire month of June. Other employee celebrations included a fashion-week contest, a photo contest, and more.

What’s a Zumbathon? It’s a dance fitness party with easy steps choreographed to upbeat world rhythms music. At 6 a.m., approximately 300 Qualfon employees and 50 guests boogied down in front of a giant stage set up on the courtyard just outside the Qualfon call center campus.

Qualfon Cebu’s 7-Year Anniversary Fashion Week had employees digging out the fashions of our yesteryears to compete for prizes. With each day came a new theme, and the winners had to be the best dressed in each category. The staff showcased their outfits, and two winners (one male and one female) were selected each day. And, the fun continued with other events.

“As aptly stated by our company Chairman, Alfonso Gonzalez, ‘We aim to improve people’s lives in every dimension–mind, body, and spirit.’ We are about people, and these events are a celebration of that,” said Maricel Borromeo-Amores, Qualfon’s Senior Human Development Manager, Asia.

“Qualfon Cebu has been a trailblazer and trend leader in the local call center industry. In 2010 and 2011, we held Fun Run marathons, which quickly became popular anniversary celebrations for other call center companies in the area. In 2012, we hosted a flash mob dance, and that idea also caught on,” said Borromeo-Amores. A flash mob is when a group of people suddenly assemble in a public place, perform an act for a brief time and then quickly disperse.

But, Qualfon is more than a trend leader. “Qualfon Cebu is a front-runner in finding unique ways to engage our employees,” said Borromeo-Amores. “And, that’s why we spend an entire month each year celebrating our anniversary. Qualfon is dedicated to building relationships and investing in people. In return, our employees take better care of clients, customers, and our communities.”

So, what may look like just festivities on the surface are really investments that pay off for Qualfon clients too. Borromeo-Amores explained, “Employees have fun and are rewarded for their hard a work. As a result, employee engagement helps Qualfon achieve top-ranking performance and half the employee attrition rates when compared to the industry average.”

About Qualfon

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Mexico City, Mexico – July 3, 2013 – Qualfon, a leading global business process outsourcing (BPO) provider with proven LATAM contact center experience, launched a new client program in its Mexico City center. Qualfon is providing full lifecycle customer support services primarily in Spanish and English for a large multinational client who recently expanded services to Mexico.

“Qualfon has a long history in Latin America dating back to 1996. We understand the market, and our Mexico City customer service delivery center offers large multinational companies an excellent hub to serve customer growth in Latin America,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer. “Mexico City delivers access to a very skilled workforce that other cities in the region can’t provide. In addition, when compared to other locations, Mexico City is an extremely safe environment with favorable labor laws that make it an ideal market to service U.S.-based multinationals.”

The new customer support program is operating out of Qualfon’s Mexico City center, which is strategically positioned for contact center success. It is located in the Tizapan San Ángel area, an upscale community that has easy access to major transportation routes. Just one-half mile from Mexico’s largest university (National Autonomous University of Mexico with more than 300,000 students) and minutes from five other universities, this location provides a large, highly skilled workforce.

Qualfon’s Mexico City facility is a new center that accommodates 600 contact center employees. The premier office building has high-end design and furnishings, natural lighting, state-of-the-art technology, 24/7 security, a parking garage, and a roof-top garden for employees. “Our facility is definitely an advantage for recruiting high-performing employees, and our values-centered people approach enables us to maintain an employee retention rate double that of other call centers in the region,” said Manuel Márquez, Call Center Manager for Qualfon Mexico City.

About Qualfon

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Mexico City, Mexico – July 15, 2013 – Qualfon, a leading global business process outsourcing (BPO) provider, announced today that it will expand its growth in the financial services industry with a new banking client. A Mexico-based bank awarded Qualfon a contract to provide survey services from its Mexico City location.

Qualfon’s new client is a holding company headquartered in Mexico with a 20-year history in the market. Qualfon was selected because of its Latin American expertise, high-performance operations in Mexico City, and also because the company mission and values align with that of the bank. Both Qualfon and the bank are focused on improving the quality of life for individuals, families, and communities.

“We are delighted about this opportunity to work with a company that is rooted in the same foundation we are—making people’s lives better,” said Alejandra Romero, Qualfon’s Chief Operations Officer. “This new relationship expands our Mexico operations and our portfolio of financial services clients, but it also multiplies our ability to give back to the local Mexican communities. This is a win all the way around.”

About Qualfon

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Qualfon, a leading global business process outsourcing (BPO) provider, continues to invest in the education of its employees with new Spanish classes for call center agents in its Georgetown, Guyana location. Guyana is the only English speaking country in South America and is still part of the British Commonwealth. The free Spanish classes are provided by Qualfon University and are in response to the overwhelming employee interest in learning the language.

Approximately 75 employees are enrolled in the intensive Spanish program. Employees attend a one-hour class two days each week. The nine-month long program includes three levels of Spanish classes and offers employees individual attention with a teacher-student ratio of 1 to 20.

Qualfon University provides a variety of training and educational courses for Qualfon employees. The program aims to enhance employees’ knowledge and talents in order to create a latter of career opportunities and ultimately make people’s lives better. Qualfon University focuses on advancing skills in the areas of management, leadership, writing, language, as well as extra-curricular activities for health, wellness, and family support.

“Bilingual call center employees are in high demand and earn more money, which makes this a career growth opportunity for our employees,” said Mark Boyer, Site Director at Qualfon Guyana. But the benefit is twofold. “In addition, these Spanish skills expand the potential of our workforce and Qualfon’s business capabilities. With Guyana so close to the Latin American region, Spanish skills are very valuable and are an attractive offering for our clients,” said Boyer.

Qualfon continues to support long-term strategies to deliver educational classes and improve the quality of life for employees. Business leaders at Qualfon Guyana are already planning additional health and fitness classes.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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Dumaguete, Philippines – July 22, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, celebrated its 3rd anniversary at the Dumaguete call center location with field games, finger foods, and more. Employees and their families were invited to the anniversary festivities, which included fair games, free food, a swap meet, music, and entertainment. The theme of the event was Palarong Pinoy. Pinoy games are traditional Filipino games commonly played by children.

Qualfon employees kicked off the event with a choreographed dance to the song “Viva El Amor” by The Pretenders. Field games included a sack race, a variety of relay races, and tug of war. Children enjoyed a giant trampoline, while others captured memories in the photo booth, sampled fair food, and browsed small items for sale at the employee swap meet.

“Qualfon Dumaguete’s anniversary celebration was a way to recognize how much we have accomplished in the past three years,” said Scott Warner, Site Director at Qualfon Dumaguete. “We wanted to recognize our employees and their personal contributions to our achievements and give thanks to them for their hard work. Our employees are the cornerstone of our success, and these activities celebrated them and our mutual partnership in delivering high-quality services to Qualfon clients.”

Qualfon Dumaguete chose a fair-style event because it offered a fun and relaxing environment for employees and their families. “Families were specifically encouraged to attend our celebration because we believe that family support is critical for employees to maintain a healthy work-life balance,” said Warner. “As a company, Qualfon takes intentional strides to ensure employees can achieve healthy and balanced lives enriched by a sense of strong community.”

About Qualfon

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Cebu, Philippines – July 30, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, provided volunteers and a free workshop to improve English skills and job readiness for the people of Cebu, Philippines. The workshop was offered as part of ABS-CBN’s annual Halad sa Kapamilya event, which celebrated the major TV network’s anniversary with free services to benefit children, the elderly, and families within their community. Halad sa Kapamilya means “family offering” in English, and the event provided basic medical care as well as a one-stop-shop to promote health, wellness, and family support.

Many local doctors and lawyers offered free consultations, and Qualfon sent a group of nurses and more than 12 employee volunteers to support ABS-CBN’s efforts. Qualfon’s English Skills and Job Readiness workshop was held at the Cebu Technological University and gave attendees tips and guidance for those wanting to improve their English language proficiency or secure a position in a call center.

Qualfon Cebu was the only BPO and call center company invited to support the event. “Typically ABS-CBN only invites public entities and private corporations such as hospitals and private practitioners, but this year, they invited Qualfon to participate,” said Joslyn Canon, Call Center Manager for Qualfon Cebu. “ABS-CBN and Qualfon have worked together a lot lately in supporting charitable events around the city, and we are fostering a humanitarian partnership with ABS-CBN to multiply our impact on the people of Cebu. Qualfon’s mission is to be the best BPO and to make people’s lives better, and this was an opportunity for us to invest in people and in our local community.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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Dumaguete, Philippines – August 6, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, launched a Worksite Chaplains program to make experienced chaplains and their services available to all employees at the Dumaguete contact center location.

The free Worksite Chaplains program puts interfaith chaplains with three to five years of work experience inside Qualfon’s contact center and provides nearly 3,000 employees access to counseling, support, mentoring, and professional advice. Worksite Chaplains perfectly understand Qualfon´s mission, values, and the nature of contact center work.

These individuals speak in confidence with employees to offer:

In-Person 24x7x365 Crisis Care
Worksite-Based Assistance
Addictions Support
Bereavement Care & Funerals
Marriage Preparation
Stress Reduction Strategies
Suicide Intervention
Hospital and Prison Visitations
Specialized Referrals
Customized Workshops
Permission-Based Spiritual Care
Life Coaching and Prayer Support

The Worksite Chaplains program is focused on these principles:

Person-Based: Developing the intelligence, will, and capacity to love every individual
Integral: Approaching human beings holistically—mind, body, and spirit
Balanced: Promoting a balanced life—work, family, and community
Inclusive: Enhancing diversity and unity
Interfaith: Based on shared values from religions around the world, ecumenism, and inter-religious dialogue

“As far as we know, this program is unique in the Philippines and is the first of its kind in Dumaguete,” said Roberto Sanchez, Qualfon’s Chief Mission Officer. “We are confident that chaplaincy services will bring great benefits to our employees and their families and will support our strategic approach to enrich the lives of our people and build a more caring, productive, and successful company.”

As a company, Qualfon accepts the fact that life at every level of the organization comes with personal challenges and times of crisis that can be distracting at work. “With the support of these highly trained professionals, Qualfon is investing in the well-being of its people. Following the direction of our company mission, we’re working to create a total workplace—where employees can pursue their career goals and also gain access to the tools and support systems they need to overcome personal challenges and live better lives,” said Sanchez.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, provided school supplies to the Albert Scheitzer Familienwerk Foundation, a local orphanage, to support 64 elementary, high school, and college age students.

The Albert Scheitzer Familienwerk Foundation, also known as “Children’s Haven,” is a non-profit organization that focuses on helping abandoned, neglected and exploited children, women, and others by providing shelter and other basic needs.

This is the second time that Qualfon Cebu has organized an outreach program of this kind for the Albert Scheitzer Familienwerk Foundation. More than 30 Qualfon employees volunteered to donate funds and deliver the supplies to the orphanage. The day’s events included a presentation led by the students, snacks, games, and pictures.

“It’s been a blessing to help an organization that is committed to building young people’s educational opportunities and capabilities to become self-sufficient, self-reliant, and self-propelling,” said Joslyn Canon, Call Center Manager at Qualfon Cebu. “With the dedication of our employees and their generous donations, we are hoping to continue these efforts and touch even more people’s lives.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

The post August 12, 2013 – Cebu, Philippines – Qualfon Cebu Gives School Supplies to Local Orphanage appeared first on Qualfon.

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, dedicated a day of volunteerism at the San Judas Tadeo Shelter in Mexico City. More than 20 employees from Qualfon’s Mexico City location volunteered to clean the shelter and spread some cheer among the 60 residents there. San Judas Tadeo provides basic needs to the elderly and those who have been abandoned by their families or cannot support themselves.

While Qualfon volunteers mopped, dusted, and deep cleaned bathrooms, bedrooms, and community spaces within the shelter, other employees put their skills to good use. For instance, Dolores Torres, Qualfon’s Foundation International Director, offered free haircuts for the residents. Other volunteers such as Alejandra Romero, Qualfon’s Corporate Operations Officer, organized games and offered friendship through conversation and healthy snacks.

“Qualfon’s mission is to make people’s lives better, and this project achieved that by brightening the homes and lives of our community members at San Judas Tadeo,” said Manuel Marquez, Manager at Qualfon’s Mexico City contact center. But the volunteers also benefitted from these efforts. “The residents of San Judas Tadeo have unique life experiences and valuable lessons to share, and we spent time with them to hear their stories. At the end of the day, volunteers had a great experience and learned some incredible life lessons at the same time,” said Marquez.

This shared sense of value is exactly what Qualfon and its mission seeks. “The purpose of Qualfon is not only to take care of our clients and their customers, but also to make the lives of people better both inside and outside our organization,” said Roberto Sanchez Mejorada, Chief Mission Officer at Qualfon.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

The post August 19, 2013 – Mexico City, Mexico – Qualfon Mexico Makes the San Judas Tadeo Shelter Shine appeared first on Qualfon.

Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Scott A. Whitesell as the Vice President of Operations for Qualfon Data Services Group (DSG). Qualfon DSG is the back-office processing division within Qualfon.

Mr. Whitesell is a dynamic executive with a history of leading top-performing operations in both the mortgage and vendor management industries. He has a strong operational understanding of back-office outsourcing and will lead Qualfon DSG’s global operational excellence. Mr. Whitesell will report directly to Pete Lutz, Sr. Vice President of Qualfon DSG.

In previous roles, Mr. Whitesell has led operations teams for companies including Lender Processing Services, Service Link (a division of Fidelity), and Citigroup. He has vast experience in operations management and process efficiency with a track record of maximizing results and delivering high quality services.

With a Bachelor’s degree in business administration from Bowling Green State University in Ohio and an educational concentration on Production and Operations Management, Mr. Whitesell is a great addition to the Qualfon family.

“Scott’s qualifications are some of the best in our industry,” said Pete Lutz, Sr. Vice President of Qualfon DSG. “With his history of optimizing operations and delivering top-quality services that strengthen client relationships and customer satisfaction, Scott will help further differentiate Qualfon DSG in the back-office processing market and help continue to fuel its growth. Now more than ever before, Qualfon DSG is better positioned to deliver greater value to the clients we serve.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

The post August 26, 2013 – Shelbyville, KY – Qualfon DSG Announces Scott A. Whitesell as the New Vice President of Operations appeared first on Qualfon.

Qualfon, a leading global business process outsourcing (BPO) provider, will hold a groundbreaking ceremony tomorrow to celebrate the start of construction on one of the largest contact center campuses in the world. This new state-of-the-art, multi-building campus will expand Qualfon’s capacity in Guyana and bring an estimated 6,000 new jobs over the next five years. Guyana is a former British colony and a native-English-speaking country located on the Northern coast of South America.

Qualfon is making a major investment in Guyana, because it is a country that is well suited to serve the contact center industry. “Qualfon’s largest market is serving customers in the United States, and Guyana understands Americans. They speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Mike Marrow, Qualfon CEO. “That’s why we have decided to heavily invest in Guyana and build one of the largest contact center campuses in the world.”

The multi-building facility will be built at East Bank Demerara, near the National Stadium, top hotels and Georgetown’s newest mall. It will accommodate 3,500 seats. In addition to the initial contact center, construction plans include an administration building as well as a second operations center.

Qualfon contracted with FRE Resources to build the campus, which will feature:

Solar power panels and “green” building materials
An indoor/outdoor cafeteria
An interfaith chapel
An onsite waste water treatment facility
Back-up generators
A water pond and landscaping
Parking and designated pick-up and drop-off areas

Qualfon has been operating in Georgetown since 2005 and is the largest private employer in the country of Guyana. Qualfon provides award-winning services to clients and their customers with the average employee tenure of 28.8 months and an average monthly attrition rate of 5.45% in its facilities in Guyana. “Guyana provides one of the most compelling offers in the BPO industry. With its competitive prices and native-English language, as well as Qualfon’s low attrition rates, Guyana is a great alternative to India and a strong complement to the Philippines,” said Bob Dechant, Chief Sales and Marketing Officer at Qualfon. “Qualfon’s investment in a new 3,500-seat contact center campus represents a concrete sign that Guyana is a premier new location for the industry and that Qualfon believes in the future of Guyana.”

“Qualfon is proud to be investing in the future of Guyana and bringing customer service, sales, technical support, and related management jobs to the local communities,” said Marrow. “Guyana is the ideal location for our business due to the country’s U.S. and Latin American proximity, native-English-speaking population, high-caliber workforce, and its dedication to building economic strength through more industry diversification. Our expansion here is due in large part to the support we have received from the Guyanese Government and the Go-Invest organization. These partnerships have helped us justify further expanding our presence.”

“The Government of Guyana recognizes and appreciates the work being done by Qualfon in providing jobs for hundreds of our people,” said Donald Ramotar, President of Guyana.

“We have found this company to be a significant and reliable partner,” said his Excellency.

“We see our joint efforts are helping to create new industries and providing greater services based on the new Information & Communication Technologies. This augurs well for the future,” said his Excellency.

About Qualfon

Qualfon is a global provider of call center, back-office, and business process outsourcing (BPO) services. Since 1996, Qualfon has delivered a strategic advantage for billion-dollar companies around the world. Today, we have 10,000 employees across six countries, including the Philippines, Guyana, Mexico, Costa Rica, the U.S.A, and China. Our mission is to “be the best BPO and make people’s lives better.” Qualfon invests in employees, their families, and our communities. As a result, Qualfon achieves employee tenure rates two times higher than the industry average. Leading the BPO industry in employee tenure is the secret to our high-quality services and disruptive pricing.

The post September 3, 2013 – Georgetown, Guyana – Qualfon Building One of the Largest Contact Center Campuses in the World in Georgetown, Guyana and Creating 6,000 New Jobs appeared first on Qualfon.

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, and its employee volunteers are working to make the streets of Guyana a little safer for pedestrians.

Qualfon employee volunteers painted the pedestrian crosswalk on the East Coast Highway, in front of Qualfon’s contact center. The bright white crossing serves as a reminder for cars to yield to pedestrians and makes walking in the area easier on Qualfon employees and the general public.

“There is a lot of traffic in this area, and it is Qualfon’s mission to take care of our employees and all of the pedestrians in our immediate area,” said Mark Boyer, Site Director for Qualfon Guyana. Qualfon’s company mission is to be the best BPO and to make people’s lives better. “Our priority is to ensure safety and security in our community. This is another testimony of how Qualfon is taking care of people as they commute to and from work and go about their daily lives,” he said.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

The post September 9, 2013 – Georgetown, Guyana – Qualfon Guyana Makes the Streets a Little Safer appeared first on Qualfon.

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, is creating a shared library system for employees at each of its contact centers around the globe. This free service, called the Book & Video Club, allows all employees to check out books, movies, magazines, and audio books at the contact center and simply return them when they are due. The program is already active in Deposit, New York and Monterrey, Mexico and will be rolled out to Qualfon’s other contact center locations by the end of the year.

“We created this library of formative material in an effort help our employees and their families grow continuously,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Learning is a lifelong quest, and Qualfon is a company dedicated to helping our people enrich themselves. Around the globe, we are actively building programs and working to advance employee’s skills in the areas of management, leadership, writing, language, as well as health, wellness, and family support. The Book & Video Club supports that effort and is just one more way that Qualfon is making people’s lives better.”

The Book & Video Club started after a campaign that asked employees to donate books, magazines, and educational DVDs, and it continues to function on the generosity of employees. “It was Mike Marrow’s vision and the drive of Oswaldo Reyes that made this project become a reality in all our centers throughout the world,” said Sanchez Mejorada. “We owe them our thanks and appreciation.”

In the future, Qualfon will expand the program with social opportunities for employees to meet with other readers, share what they have learned, and make reading recommendations.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

The post September 16, 2013 – Qualfon Creates a Shared Library System for Employees appeared first on Qualfon.

Qualfon DSG, a values-driven back-office service provider, held a family day event that took employees from its Deposit, New York office on a trip to the nearby Howe Caverns and High Adventure Park. More than 30 employees and their family members toured the 156-foot deep cave and learned about its history and formation more than 6 million years ago.

Afterwards, the group gathered their courage for more fun high above ground at the Howe High Adventure Park. The four-tower zip line took the group for a high-flying aerial tour. The 26-foot rock wall tested the climbing skills of all ages, and the air jumper seat had people bouncing 18 feet into the air!

“This was a great Qualfon DSG Family Day event,” said Richard Muller, Qualfon DSG’s Site Director in Deposit, New York. “Qualfon’s mission is to make people’s lives better, and these activities not only put a lot of smiles on the faces of our employees and their families—it offered some memorable teambuilding activities.”

The Family Day event also included some special guest employees. Qualfon DSG is currently hosting employees from its Harbin, Xian, and Beijing, China production centers, and they joined in the fun. “We needed to show our guests from China what the U.S. has to offer, and this was a great way to introduce them to New York’s natural wonders and American-style adventure,” said Muller.

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%. www.Qualfon.com

The post September 23, 2013 – Deposit, New York – Qualfon DSG Family Day Treats Employees and Their Families to a Day of Fun appeared first on Qualfon.

Qualfon Data Services Group (DSG), a back-office services provider, will be presenting an educational session on outsourcing at the American Land Title Association’s Annual Convention, October 11th at The Breakers Hotel in Palm Beach, Florida. Pete Lutz, Sr. Vice President of Qualfon DSG, will present The Top 5 Things You Should Know about Outsourcing, an Qualfon DSG to Speak at ALTA Convention information session specifically designed for title and mortgage leaders who are interested in outsourcing back-office processes.

Attendees will learn about:

Benefits: Understand the top areas in which outsourcing drives measurable improvements
Partner Alignment: Ensure both the outsourcing company and the client understand each other’s goals and are driven to success
Subcontractors: Find out if subcontractors are friend or foe to your outsourcing program
Pilots and Assessments: Know what to expect with pilot programs and how to evaluate your partner’s performance
Outsourcing Locations: Hear the pros and cons of each country and learn how to match your needs with the right destination

The presentation will be held October, 11^th from 11:45-12:45 p.m. at The Breakers Hotel.

“The ALTA event is a premier opportunity to network with the nation’s best title companies, and we are happy to aid them in recognizing the partners and outsourcing locations that will best serve their needs,” said Lutz. “There are many best practices that companies should understand when it comes to outsourcing their title and mortgage-related work, and Qualfon DSG is dedicated to helping business leaders understand those practices so they can maximize success through global operations.”

In addition to the presentation, Qualfon DSG will showcase their services in the exhibit hall at booth# 324. Learn more about the ALTA event, or contact Qualfon to schedule a meeting at the ALTA event.

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that specializes in title and mortgage work but also offers a variety of outsourced data management and processing services across many industries. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

The post Sept 30, 2013 – Shelbyville, KY – Qualfon DSG Explains the 5 Things You Should Know About Outsourcing appeared first on Qualfon.

Cebu, Philippines – October 8, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, announced that a group of employees from its Cebu office helped plant roughly 300 trees in the town of Sitio Cantipla, Tabunan, approximately 30 kilometers outside metro Cebu.

Fourteen employee volunteers weren’t afraid to get their hands dirty. The group dug countless holes and shoveled buckets of top soil to plant the seedlings.

“Due to the deforestation that has ravaged our rainforests, the Philippines has been in need of these activities. Qualfon and its employees get excited about opportunities to lend a helping hand. Our volunteers come from different levels of the company, joining together to improve the community that we are so privileged to be a part of,” said Steven Brown, Cebu Site Director.

Qualfon partners with the Philippine Business for Social Progress (PBSP), a Non-Government Organization, to participate in the tree-planting activity. PBSP promotes the practice of corporate citizenship by giving business people an opportunity to express social responsibility.

“PBSP’s principles and Qualfon’s mission to make people’s lives better closely intersect. What better way to enrich people’s lives than to participate in green initiatives that will create a brighter future for the next generations,” explained Brown. “We are trying to take every chance we get to improve our environment and encourage a culture of volunteerism that creates a real impact on our community.”

Through this program, roughly 300-500 seedlings are planted each month from June through October. Qualfon joins the tree-planting activity monthly, offering support and volunteers—rain or shine.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

The post October 8, 2013 – Cebu, Philippines – Qualfon Employees Plant 300+ Trees Near Cebu, Philippines appeared first on Qualfon.

Qualfon Data Services Group (DSG), a values-driven back-office service provider, held their latest Family Day event at Churchill Downs Race Track. It was a beautiful day to show appreciation for Shelbyville employees and their family members, who support them every day.

The Qualfon DSG Kentucky team experienced the excitement and colorful spectacle of live thoroughbred racing as the nation’s finest horses competed at Churchill Downs. In addition to watching the action on the track, the team strolled through the historical grounds of the legendary race track that is famous for being the home of the Kentucky Derby. As they walked through the Kentucky Derby Museum, which chronicles the history and prestige of the races and the community, employees enjoyed the ambiance of one of the most hallowed shrines in American Sport.

“We love having Family Days because it gives us an opportunity to give back to our employees and thank them for their hard work and dedication,” said Chris Lord, Qualfon DSG’s Site Director in Shelbyville, Kentucky. “Not only were we able to have our employees and their families experience something unique to our area, but we had the chance to get to know each other on a personal level, building team unity.”

The DSG team watched the exhilarating races and had lunch, which was highlighted by the famous Kentucky Derby Pie. “It was a sweet ending to a memorable day,” continued Lord. “With events like these, we are standing by our company mission to make people’s lives better. By advocating a work-life balance, we want to show our employees just how important they are to that mission and demonstrate that we care about enhancing their lives both inside and outside of work.”

About Qualfon DSG

The post October 15, 2013 – Shelbyville, KY – Off to the Races! Qualfon DSG Takes Employees and Family Members to Churchill Downs appeared first on Qualfon.

Qualfon, a leading global business process outsourcing (BPO) and call center service provider, announced today that it launched two services for a major internet search company. Qualfon’s Mexico City location is providing customer acquisition and on-boarding services on behalf of the search company. These services support businesses in the Mexico region, and the search company intends to expand the program over time.

Qualfon is experiencing rapid client growth in Latin America. Over the past few months, Qualfon has announced three other new business opportunities in its Mexico City location. “This win endorses our belief in Mexico’s re-emergence as a great market for BPO services, and Qualfon’s other recent new partnerships reconfirm our ability to be a competitive market player in the Latin American region,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer.

Qualfon’s new services directly support small- and medium-sized businesses (SMB) and further expand its portfolio of work. “This partnership is significant because we’re diversifying beyond basic consumer work and providing SMB customers with consultative services including marketing campaign management,” said Dechant. “This proves our wide variety of capabilities and serves as evidence of Qualfon’s maturity in the Latin American BPO market.”

The search company selected Qualfon because of its differentiated business model. Qualfon focuses on its mission to be the best BPO and make people’s lives better. As a direct result, the company achieves employee tenure rates two times higher than the industry average, which ultimately provide clients with high-performing and cost-effective solutions.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

The post October 21, 2013 – Mexico City, Mexico – Qualfon Launches Customer Acquisition and On-Boarding Services for a Major Internet Search Company appeared first on Qualfon.